Job Details  

Front Desk/ Customer Service
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Job ID 1067
Job Type On-Campus Jobs
Employer Counseling
Date Posted Apr 17, 2024
Category Clerical/General Office
Community Service None
Job Description

The Advising, Counseling and Career is seeking front desk student worker position to provide outstanding customer service to our college community and guests.

Primary responsibilities are to provide clerical and receptionist duties (telephone and in person) for the Advising, Counseling & Career Center front desk.

Duties will include:

-Assisting students, staff, faculty and guest as they come through the door

-Scheduling and checking-in students in for appointments

-Using E2E scheduling software

-Monitoring Chat and Express Advising

-Running transcripts and degree audits

-Assisting students with career assessments

-Assisting with eServices and Normandale websites as needed

-Providing general information or directions to current students, prospective students or guests

-Working with students in need of same-day counseling support

-Working on special projects that are assigned by Advising & Counseling staff

Evaluations/Reviews are given every three to six months.
Job Requirements

This is a work-study funded position.  For priority consideration, you must have received a work study financial aid award and be available to work for a minimum of one year.

 

Qualifications:

-Must have customer service experience

-Familiar with Microsoft Office/Office 365

-Have basic math, typing, data entry and related office skills

-Good oral and written communication to assist a variety of people

 
Physical Requirements Able to sit for long periods of time in front of a computer and telephone. Able to lift up to 40 lbs.
Available Openings 1
Hours 10.0 to 16.0 hours per week
Funding Source On-Campus Work-Study
Hourly Rate $16.32/hour
Time Frame On-Going
Contact Name Chiharu Mikkelson
Contact Email chiharu.mikkelson@normandale.edu
Work Location Advising, Counseling and Career Center
Phone 9523588852
Fax N/A